Billing overhaul delivers agile stability for fleet transportation technology
From 16-20 hours to 8 hours
by 27% after revamping the invoice format and distribution process
with 75% of renewals being fully automated
The Kansys team’s billing and application expertise optimized CVO’s system stability,
revenue consolidation and product agility.
That combination is why CVO (Connected Vehicle Optimization) has absolute faith in Kansys. “In my very first conversation with the Kansys team, it was obvious they really understood the intricacies and practicalities of billing and finance as well as our new billing platform’s actual capabilities,” says Funke Ogundare, Billing Services Director of CVO. With support and guidance from Kansys, Funke and her team discovered their state-of-the-art, sophisticated billing platform really was the solution they needed all along. Billing is now a routine operation thanks to Kansys’ ability to fully integrate the billing system with CVO’s existing infrastructure to eliminate the reboots and delays.
Billing Cycle 60% Faster.
CVO is now able to run over 100,000 invoices in an 8-hour day – more than 50% faster than the previous vendor’s 16-to 20-hour day. Better yet, the team sets it up and then checks intermittently. A few quick checks have replaced the constant monitoring that had been keeping her team from more value-added tasks. With the need to support tens of thousands of customers, vehicles, and devices to track, proration billing had been a long-term, significant challenge for everyone involved. The issues were further compounded by the fact the devices are always moving between customers and vehicles which exponentially increased the proration complexity and volume. The new billing system’s automated charge generation process accurately calculates threshold and billable days to generate the appropriate proration charges without delay. When you need to run and send many thousands of invoices on the first of every month, whether it falls on a weekday or weekend, the billing team values support as much as speed and accuracy.
Automated Bundled Subscription Processing.
CVO had always processed and billed its bundled subscriptions manually. On average, it took Funke’s team up to five days to create about 60 invoices manually. Since Kansys automated the bundled subscription renewals...