Firms agree on multi-year contract for key customer-service and business operation systems.
Cable Bahamas Ltd (CBL) launched “ALIV”, its next generation LTE mobile service carrier. As the system integrator, Kansys played a crucial role in the configuration and integration of dozens of back office systems that were deployed within twenty-three weeks of contract award.
Kansys is a leading consulting, technology services and outsourcing company in the communications industry with extensive experience in billing, customer service and business support systems. The firm has deep experience with similar activities for many of North America’s most successful telecommunications carriers. The company has been providing support for the voice operations function at Cable Bahamas since 2010 which led to an opportunity to respond to the need for the business support systems.
The Results
16% market share achieved in just 4 months
End-to-end system delivered in under 23 weeks
3,000+ customers enrolled on day one
Overview
The Bahamas second and newest mobile operator, ALIV, is committed to giving their customers what they want – a reliable mobile network and a wide range of service offerings. Priding itself on a customer-centric approach, ALIV understands that meeting and quickly reacting to market demands is critical to acquire customers and grow market share.
Looking to work with experts to help them achieve this goal, ALIV turned to Kansys, a nimble system integrator to develop a fully integrated Business Support System (BSS). Kansys chose Kansys Edge, a flexible billing system, as the core platform around which the BSS system was designed.
The Challenge
In April 2016, The Bahamas government granted the country’s second cellular license to a new operator—then called NewCo, later known as ALIV, part of Cable Bahamas. At the time, the company had only two full-time executives and faced the monumental task of building an entire operation from scratch—including the systems to manage revenue and customers.
With a government-imposed deadline to launch by November 2016, ALIV faced three critical challenges:
1. Compressed Time Frame
The mobile operator had just 8 months to launch full operations—an extremely tight window for standing up infrastructure, systems, and teams.
2. Open-Ended Design Requirements
ALIV needed a full-service, end-to-end BSS that was not only powerful and flexible but also intuitive for users. It had to support order management, self-care via web and mobile, a CSR portal, product catalog, and provisioning—all within one integrated system.
The catch? Requirements were expected to evolve as new executives and staff joined. The architecture had to accommodate shifting needs without exceeding the project budget.
3. Market Newcomer
Entering a market long dominated by a single provider, ALIV could count on some early demand—but didn’t want to be seen as just “the other operator.” To reach its ambitious goal of 47% market share within 3 years, ALIV aimed to deliver bold plans and best-in-class customer care.
Crucially, the business needed technical independence to launch new offers quickly—without costly and time-consuming system change requests. This meant empowering product marketers to act fast and stay ahead of evolving customer expectations.
Follow the Journey
“Kansys’ track record as a nimble integrator provided us with the ability to launch operations quickly while evolving the services that the people of The Bahamas want and deserve.” said ALIV. “Our collaboration with Kansys has already allowed us to launch aggressive marketing initiatives without traditional telco back office limitations and costs.”
The billing and CRM platform is provided through The Kansys Edge (formerly ECB/MetraNet) platform configured by Kansys. The company is also providing provisioning systems, mobile application development and application support services.
“The system flexibility is dramatically different than anything I’ve ever encountered before.” said ALIV “We can configure, launch and provision new products, services and bundles in three to five clicks.”
“I like that we have one, truly integrated system.” said Chief ALIV Solution Architect.” Kansys was able to address every challenge we encountered along the way in a collaborative, flexible fashion. Their team was extremely knowledgeable in all facets of the system."
The launch timeline was certainly aggressive as we collaborated with vendors from all over the world to make the launch a success,” said Kansys.
The Solution
With a commitment to provide choice, value and service, ALIV wants customers to stay because they love the service not because they are locked into a contract. Key to meeting this goal is a BSS configuration like no other – one that informs, empowers and advances...