Error-free business support system results in 16% market share four months after launch
Firms agree on multi-year contract for key customer-service and business operation systems.
Cable Bahamas Ltd (CBL) launched “ALIV”, its next generation LTE mobile service carrier. As the system integrator, Kansys played a crucial role in the configuration and integration of dozens of back office systems that were deployed within twenty-three weeks of contract award.
Kansys is a leading consulting, technology services and outsourcing company in the communications industry with extensive experience in billing, customer service and business support systems. The firm has deep experience with similar activities for many of North America’s most successful telecommunications carriers. The company has been providing support for the voice operations function at Cable Bahamas since 2010 which led to an opportunity to respond to the need for the business support systems.
The Results
Rapid Market Entry - 16% market share achieved in just 4 months
Fast Implementation - End-to-end system delivered in under 23 weeks
Error-Free Activation - 3,000+ customers enrolled on day one
Follow the Journey
- “Kansys’ track record as a nimble integrator provided us with the ability to launch operations quickly while evolving the services that the people of The Bahamas want and deserve.” said ALI.
- “Our collaboration with Kansys has already allowed us to launch aggressive marketing initiatives without traditional telco back office limitations and costs.”
The billing and CRM platform is provided through The Kansys Edge (formerly ECB/MetraNet) platform configured by Kansys. The company is also providing provisioning systems, mobile application development and application support services.
- “The system flexibility is dramatically different than anything I’ve ever encountered before.” said“We can configure, launch and provision new products, services and bundles in three to five clicks.”
- “I like that we have one, truly integrated system.”said Chief ALIV Solution Architect.”Kansys was able to address every challenge we encountered along the way in a collaborative, flexible fashion. Their team was extremely knowledgeable in all facets of the system.”
- “The launch timeline was certainly aggressive as we collaborated with vendors from all over the world to make the launch a success.” said Kansys.