Managed Services

MANAGED SERVICES

At Kansys, we provide carrier-grade hosted platforms that complement your company’s infrastructure when business processing outsourcing makes sense. We offer several Business Services to optimize efficiency, recover lost revenue, and automate processes.

Our Menu of Managed Service Options

Cloud
Infrastructure
Management

Application Operations

Application Consulting, Development and Maintenance

Billing Operations Support

Governance / PMO

Integrated Development Operations

Cloud Infrastructure Management

Provisioning & Management of Application Environment

Option A: Kansys Data Center

Option B: Azure/Google/Amazon Cloud*

* Typically 25%-47% higher cost and variable

Infrastructure Provision & Management includes:

Info Security
Compliance Defined backup/ data retention
Restoration/monitoring/patch management protocols
24/7 x 365 Helpdesk & Support
Operating System Remediation & Disaster Recovery
SQL Remediation
Incident Management & Reporting
Services Redundant
Production Environments
LAB Environments: Dev/QA/UAT
TAILORED SLA’s

Application Operations

Monitor alarms, reports and space on primary systems
Provide network security and user controls for the systems
Perform audits of changes that could affect the overall operation of the system
Install updates and manage policies to secure the environment
Data Retention
Provide developers the needed resources to make changes to the UAT and Production environments once complete
NOTE: If 3rd party Cloud, additional cost to provide an interface between customer and Cloud support staff for network infrastructure
SUPPORT (Level 1 & 2) Includes tasks such as: trouble ticket management; patch and update deployment, monitoring, application restoration and database back up and restoration.
TAILORED SLA’s

Application Consulting,
Development and Maintenance

Dedicated Kansys experts supporting application best practices including:
Analysis, design, configuration, coding, testing along with ongoing improvements and debugging such as:
Full life-cycle support and configuration for new bundles and services
Deploying application enhancement and/or new application functionality
Application Integration & Enhancements
Creating new reports & Addressing Report discrepancies
Correlate Ancillary data sources with Kansys Edge billing information
Knowledge transfer to application power users
Act as liaison for billing to other groups
Application Error Resolution
Conduct feasibility and/or impact studies for business initiatives
Develop and/or enhance Enterprise KPI’s
Prototype Support
Assist/Troubleshoot with patches/releases
Account uploading of new accounts for non-standard events
Application Business Alignment – ”The Art of the Possible” Application performance optimization
BSS best practices consulting & implementation
TAILORED SLA’s

NOTE: This service is also available on a retainer basis, in minimum blocks of 40 hour increments per month

Billing Operations Support

Dedicated Kansys experts supporting billing operations management
Data Remediation
Failed transaction management, data blackouts, updating, deleting and reprocessing usage data & interval mapping
Invoice field updates
Simple data table updates
Reconciliation & Reporting
Assist with billing ops reporting needs, ad hoc queries for reconciliation, data analysis.
Manage the bill close process
Starting & Stopping Billing Process Adapters
Managing AR uploads
Exporting data to external systems
Mock bill runs for testing customer hierarchy, or rating or package changes
Manage files in FTP site
TAILORED SLA’s

Governance / PMO

Project Management Framework, managed by Kansys PMO

Executive Committee; Overall Relationship Management
Regular schedule of meetings, status reports
Review of IT Strategic Plan & Budget
Review of Contract & Performance Metrics
Review/Approval of Major & Third-Party Projects
Final escalation point Operational Committee
Performance Monitoring
Status reporting & Problem Management
Change Request Approval
Priority setting & Approval of Project/Release Work
Audit Oversight
Risk Mitigation/Management Strategies
Communicate changes in architecture/ standards
Cost Management
TAILORED SLA’s

Integrated Development Operations

Dedicated Kansys solution team
Tailored level of Program/Project Oversight
Interactive Client requests/release management via Account PM/BA
Tailored level of Billing Operations
Tailored level of App Operations & Support
Tailored level of Application ADM & Consulting
Ability to increase or decrease resources via Governance process
Application Operations and Application Consulting, Development & Maintenance services, plus release management
Monthly Scheduled Release
2-3 “Hot Fix” Releases per month
Major Enhancements defined/approved as required
Version upgrade services are included with this full-service option
TAILORED SLA’s

Managed Services